Call Monitoring Jobs
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Search Results - Call Monitoring Jobs
US Tech Solutions, Inc.-Newark
service targets.
Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting
Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer...
resume-library.com -
Texas Workforce Commission-United States
as the escalated point of contact for users, effectively identifying and resolving complex issues.
• Follow up with customers to identify areas of improvement.
-Monitor ticket response times, customer calls, ticket closures, along with first contact resolution...
mindmatch.ai -
Integrated Resources, Inc-Newark
metrics supporting customer service targets.
" Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting
" Help maintain call Quality process that includes gathering data; produce various reports and performance measures...
resume-library.com -
US Tech Solutions, Inc.-Atlanta
I (IQA) Associate will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team.
Responsibilities:
• Effectively manage work volume by handling inbound...
eTeam Inc.-Newark
metrics supporting customer service targets.
" Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting
" Help maintain call Quality process that includes gathering data; produce various reports and performance measures...
resume-library.com -
Pittsburgh City Paper-Pittsburgh
Managing inventory, including setting rates, maintaining rate cards, and packaging promotions.
• Account management, including making joint calls, monitoring key account activity, quarterly account reviews of lists, monthly projection reviews and reading...
mindmatch.ai -
AbbVie-North Chicago
to monitor and assign work and adjust workload and staffing requirements to ensure referrals and orders are addressed to achieve established KPIs.
Perform call monitoring to ensure call quality goals are met. Successfully complete role based training...
resume-library.com -
Moorpark
administrator responsibilities, including assigning of skill sets, group updates, password resets, etc.
• Provide listen-in call monitoring support
• Provide support and monitor agents assisting other groups
• Monitor and send recurring reports
• Perform other...
pennymac.com -
Diverse Lynx-Redlands
Biscom)
" 3+ years experience supporting wallboards (Atea)
" Understanding of Call Recording (Calabrio) and call monitoring solutions.
" CCNP Voice CERTIFIED.
Responsibilities:
• Lead the planning and implementation of projects, ensuring they align...
resume-library.com -
El Paso
team, allows us to redefine industry standards and create a brighter future for our clients and their customers.
The QA role is responsible for organizing, coordinating, administering and overseeing call monitoring activities based on standards set...
icims.com -
NTT DATA-Warwick
questions and judgement calls to the nurse or pharmacist. The Intake Associate will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team.
Duties...
2 similar jobs: Cranston, Providence
Hobbs (NM)
by the contracting agency regarding security threat group activities.
• Conducts investigations on allegations of misconduct by facility staff. Completes necessary reports in an efficient and accurate manner.
• Monitor the recording of inmate telephone calls...
geogroup.com -
ITech Recruiting-New York
Responsibilities:
• Logging of customer support calls received via telephone or e-mail
• Administration of royalblue financial’s HelpDesk static data and reports
• Production of support statistics
• Support call monitoring
• General support administration
Skills...
smartsearchonline.com -
Take Care Home Health-Sarasota
On-Call
i. Participation in on-call supervisory responsibilities (Making phone calls, monitoring emails and when needed, going out to visit clients); minimum 2 weeks per month (including weekends)
• Business Operations
i. Oversee the monthly billing...
Middlesex Savings Bank-United States
expectations for all call related statistics including, but not limited to, Answer Rate, Call Monitors and Wrap-Up codes.
Demonstrate an understanding of the multiple ways customers utilize online and mobile technology to meet their banking needs...
joblookup.com -
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