Contact Center Jobs in Atlanta
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Search Results - Contact Center Jobs in Atlanta
Mitchell Martin-Atlanta
Title: Contact Center Director
Location: Southeast Region
Employment Type: Full-Time/Perm
Description:
• We are seeking a Contact Center Director to oversee daily call center operations and drive process improvements that enhance customer...
resume-library.com -
Net2Source Inc.-Atlanta
Must Have Skills:
• 10 or more years’ experience in building and managing Contact Center tech stack
• 5 or more years of E2E experience in designing and building NICE CXone platforms
• Experience in migrating from on-prem contact center platforms...
mindmatch.ai -
Artech LLC-Atlanta
performance, schedules and schedule adherence.
Analyzes contact center patterns, including volumes, phone routing, trends, attrition rates, and representative productivities. Partners with leadership team to recommend changes.
Proactively notify leadership...
resume-library.com -
ITTConnect-Atlanta
ITTConnect is seeking a Google Cloud Contact Center AI Developer to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries.
The end...
mindmatch.ai -
Tekfortune Inc.-Atlanta
Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0
Voicemail: Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging
Contact Center Infrastructure: Cisco Unified Contact...
resume-library.com -
Robert Half-Atlanta
infrastructure.
• ANALYTICAL SKILLS: Ability to analyze statistical performance and operational data, develop management summary reports and proactively develop action plans. Working knowledge of contact center operations and key performance metrics.
• OTHER...
mindmatch.ai -
Diverse Lynx-Atlanta
discussions; Design document update/creation
Develop the architect flows and data table configurations using Genesys cloud
Migration of legacy Genesys Engage Contact Center to Genesys Cloud CX, with focus on solution design, integration, implementation...
resume-library.com -
Anomaly Squared-Atlanta
Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers...
workable.com -
Scan.com-Atlanta
in:
Manage, train, and coach a team of schedulers, ensuring high-quality performance and adherence to contact center metrics.
Conduct regular performance evaluations and provide constructive feedback, recognizing top performers and addressing...
resume-library.com -
Sonata Software-Atlanta
and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.
To know more, visit: www.sonata-software.com...
mindmatch.ai -
Amazon-Atlanta
that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development...
amazon.jobs -
Scan.com-Atlanta
traditional contact center management techniques and metrics (e.g., call handling times, first call resolution, adherence), you will be responsible for overseeing the daily operations and performance of the scheduling team, including training, coaching...
workable.com -
Atlanta
or equivalent required
• 2 years’ experience in an account executive or inside sales role required
• Sales experience in a contact center
• Strong organizational and multi-tasking skills with an acute attention to detail
• Ability to remain professional...
icims.com -
eTeam Inc.-Atlanta
JOB DESCRIPTION
10+ overall years experience; 3+ on Technologys listed below
CES/CCAI, Dialogflow CX, Agent Assist, Insights, virtual agent built, CCaaS, CCAIP, Agant desktop, Webhooks
Key Responsibilities:
o Lead the implementation of a Contact...
resume-library.com -
Next Level Business Services, Inc.-Atlanta
Design and implement scalable AWS architectures for Voice and Contact Center solutions.
Lead the development of cloud-based voice and messaging applications using Amazon.
Collaborate with cross-functional teams to identify business requirements...
resume-library.com -
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