Contact Center Jobs in Baltimore
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Search Results - Contact Center Jobs in Baltimore
Greenberg-Larraby, Inc. (GLI)-Baltimore
management experience.
• Ability to obtain US Security Clearance
• 5-7 years of relevant work experience managing multiple contact centers in lieu of degree
• Experience in customer service, performance evaluation, and process improvement.
• Experience...
resume-library.com -
Baltimore
calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing. Use digital tools...
icims.com -
Ageatia Global Solutions-Baltimore
rollouts for contact center. Drive modernization efforts, service enablement strategies, and annual planning processes for Commercial Service Operations.
Performance Management
Monitor staffing models based on call volume, handle time, shrinkage...
resume-library.com -
Hanover (MD), 9 mi from Baltimore
Min Compensation: USD $17.50/Hr.
Max Compensation: USD $17.50/Hr.
Overview:
Why We Need Your Talents:
The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely...
icims.com -
Lumen Solutions Group, Inc.-Baltimore
efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization efforts, service enablement strategies, and annual planning processes for Commercial Service Operations.
Performance Management
Monitor...
resume-library.com -
Integrated Resources Inc.-Washington, 32 mi from Baltimore
by the contact center staff. Recommends course of action for providers where patterns appear outside of guidelines and generally accepted pharmacy standards.
• Provides on-site consultation and education to nurses, case managers, and/or physicians...
appcast.io -
Mindlance-Baltimore
by the department, ensuring staffing levels and call volume forecasts are appropriate.
Direct the Business Readiness efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization efforts, service enablement...
resume-library.com -
IDEMIA-Reston, 45 mi from Baltimore
omnichannel routing, field services, Customer and Partner Portals, contact center, service center, CTI, VIR, case management, service console and Salesforce data structures and data modeling
• Excellent verbal and written communication skills in English...
mindmatch.ai -
Ampcus Incorporated-Baltimore
and outcomes of analyses run by the department, ensuring staffing levels and call volume forecasts are appropriate.
Direct the Business Readiness efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization...
resume-library.com -
General Dynamics Information Technology-Annapolis Junction, 14 mi from Baltimore
technologies.
• Should have a strong back ground with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
• Experience with Session Border Controller (SBC) and SIP detailed traces is a plus...
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