Contact Center Jobs in Maryland
1 - 13 of 13
Search Results - Contact Center Jobs in Maryland
Greenberg-Larraby, Inc. (GLI)-Baltimore
management experience.
• Ability to obtain US Security Clearance
• 5-7 years of relevant work experience managing multiple contact centers in lieu of degree
• Experience in customer service, performance evaluation, and process improvement.
• Experience...
resume-library.com -
Hagerstown (MD)
interactions including outbound calling, inbound contact center calls, appointment setting, and effective lobby engagement.
• Manage risk by ensuring the FC team is in compliance with applicable regulations and Fulton policy and procedure, while demonstrating...
icims.com -
Adtalem Global Education-Columbia (MD)
undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed financial decisions. Reports directly to the Account Management Manager and works in a contact center environment that supports...
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1 similar job: Addison
Timonium
both internal and outbound. This involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby...
icims.com -
1 similar job: Columbia
Ageatia Global Solutions-Baltimore
rollouts for contact center. Drive modernization efforts, service enablement strategies, and annual planning processes for Commercial Service Operations.
Performance Management
Monitor staffing models based on call volume, handle time, shrinkage...
resume-library.com -
Greenberg-Larraby, Inc. (GLI)-Baltimore
management experience.
• Ability to obtain US Security Clearance
• 5-7 years of relevant work experience managing multiple contact centers in lieu of degree
• Experience in customer service, performance evaluation, and process improvement.
• Experience...
workable.com -
Lumen Solutions Group, Inc.-Baltimore
efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization efforts, service enablement strategies, and annual planning processes for Commercial Service Operations.
Performance Management
Monitor...
resume-library.com -
Bethesda (MD)
Engineer will ensure the currency of certifications for Avaya CM, voice mail, and contact center products. Their chief responsibility lies in addressing any issues that may arise, ensuring the smooth and effective functioning of UC-specific systems...
icims.com -
Ampcus Incorporated-Baltimore
and outcomes of analyses run by the department, ensuring staffing levels and call volume forecasts are appropriate.
Direct the Business Readiness efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization...
resume-library.com -
Frederick (MD)
assumptions & actual results against plan and deliver efficient solutions to real problems that drive employee engagement and business efficiency.
1. Support contact center projects providing tactical and strategic plans to meet business requirements.
1. ..
icims.com -
Mindlance-Baltimore
by the department, ensuring staffing levels and call volume forecasts are appropriate.
Direct the Business Readiness efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization efforts, service enablement...
resume-library.com -
Frederick (MD)
aspects of this universal role will vary depending upon Financial Center traffic and customer needs.
Responsibilities:
• Drive proactive sales conversations through internal and outbound interactions including outbound calling, inbound contact center...
icims.com -
Landover
received through HRConnect, the Talent Management Office (TMO) Portal, the client Contact Center inquiries, as well as standard reports generated from the National Finance Center (NFC) and HRConnect.
• Stay informed about HR terminology, procedures...
icims.com -
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