Contact Center Jobs in Maryland
1 - 15 of 16
Search Results - Contact Center Jobs in Maryland
Hanover (MD)
Min Compensation: USD $17.50/Hr.
Max Compensation: USD $17.50/Hr.
Overview:
Why We Need Your Talents:
The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely...
icims.com -
KMM Technologies, Inc.-Adelphi (MD)
that powers inbound and outbound communications across multiple channels—including email, phone, and SMS—using Salesforce Service Cloud, Salesforce Marketing Cloud, and third-party Contact Center solutions like Five9....
mindmatch.ai -
Greenberg-Larraby, Inc. (GLI)-Baltimore
management experience.
• Ability to obtain US Security Clearance
• 5-7 years of relevant work experience managing multiple contact centers in lieu of degree
• Experience in customer service, performance evaluation, and process improvement.
• Experience...
resume-library.com -
Symphony Placements-Elkridge
As the Workforce Manager, you will coordination with the QA Manager for a customer service and contact center based in Howard County, Maryland. A team-oriented, professional with strong interpersonal skills and an empathetic nature are the hallmarks...
mindmatch.ai -
Ageatia Global Solutions-Baltimore
rollouts for contact center. Drive modernization efforts, service enablement strategies, and annual planning processes for Commercial Service Operations.
Performance Management
Monitor staffing models based on call volume, handle time, shrinkage...
resume-library.com -
Symphony Placements-Elkridge
As theQuality Assurance Manager,you will support and lead quality efforts for a customer service and contact center based in Howard County, Maryland. A team-oriented, professional, with critical thinking capabilities and a positive attitude...
mindmatch.ai -
Mindlance-Baltimore
by the department, ensuring staffing levels and call volume forecasts are appropriate.
Direct the Business Readiness efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization efforts, service enablement...
resume-library.com -
ROCS Grad Staffing-Rockville (MD)
indexing
• Process returned mail
• Input change of address into the system
• Regularly communicate with the Contact Center Supervisor
• Other duties as assigned
PERFORMANCE STANDARD:
• Must be able to handle high volume of telephone calls as well...
mindmatch.ai -
General Dynamics Information Technology-Annapolis Junction
technologies.
• Should have a strong back ground with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
• Experience with Session Border Controller (SBC) and SIP detailed traces is a plus...
Leidos-Cabin John
Teams, SharePoint, Copilot; Google Workspace; Communication Platforms; Contact Center Solutions and ACD/IVR systems.
• Artificial Intelligence and Automation: Moveworks, AWS (Connect, Lex, Bedrock), Azure Cognitive Services, Google Cloud AI; Process...
Lumen Solutions Group, Inc.-Baltimore
efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization efforts, service enablement strategies, and annual planning processes for Commercial Service Operations.
Performance Management
Monitor...
resume-library.com -
Music and Arts-Frederick (MD)
with state specific laws. Pay ranges may be different in other locations.
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers...
2 similar jobs: Johnston, Camden
Ampcus Incorporated-Baltimore
and outcomes of analyses run by the department, ensuring staffing levels and call volume forecasts are appropriate.
Direct the Business Readiness efforts for new technology implementations, including Salesforce rollouts for contact center. Drive modernization...
resume-library.com -
Amazon-Annapolis Junction
delivered and drive feature innovation based upon customer needs.
At AWS, we’re hiring experienced consultants with a background in enterprise contact centers to help our public sector customers understand, plan, and implement best practices around...
amazon.jobs -
Timonium
by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
• Maintaining sound risk...
icims.com -
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