Contact Center Jobs in Pennsylvania
1 - 15 of 32
Search Results - Contact Center Jobs in Pennsylvania
Vanguard-Wayne (PA)
As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys contact center solutions, incorporating AI to enhance customer interactions and operational...
Switch4 LLC-Hermitage (PA)
Title: Contact Center Supervisor
Location: Hermitage, PA | Pittsburgh, PA
Job-Type: FTE/Permanent
Position Overview:
This position is primarily responsible for the development of contact center staff. The incumbent provides guidance, coaching...
resume-library.com -
Tenth Revolution Group-Philadelphia
Hybrid Opportunity - Philadelphia, PA or Charlotte, NC (Highly Preferred); also open to Chicago, IL, Atlanta, GA, Dallas, TX and New York Metropolitan Area
Job Description:
In this role, the team is focused on developing a Contact Center Agent...
mindmatch.ai -
Switch4 LLC-Pittsburgh
Title: Contact Center Manager
Location: Pittsburgh, PA | Hermitage, PA
Job-Type: FTE/Permanent
This position is responsible for the execution of the contact center strategic plan; leveraging KPIs and reporting to ensure all supervisors and teams...
resume-library.com -
Astound Broadband-Wyndmoor
for new customers during the post sales implementation of Hosted Voice and Cloud Contact Center post sales process. The Hosted Voice Onboarding Specialist must have demonstrated technical proficiency with Hosted Voice and Cloud Contact center features...
Syntricate Technologies Inc-Malvern (PA)
Checks of Genesys Applications.
Genesys contact center application support during Server patching and database activity.
Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.
Analyzing T-Server / SIP Server logs for troubleshooting, URS logs...
resume-library.com -
Integrated Resources, Inc ( IRI )-Pittsburgh
volume contact center environment or similar environment preferred
• Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
• Call Center operating metrics and performance management experience (a plus...
mindmatch.ai -
iSoftTek Solutions Inc-Malvern (PA)
Kore.ai Business Analyst
Location: Malvern, PA (hybrid – 3 days/week from office)
Duration: 06-12 monts
Yrs of experience: 8+ Years
Job Description:
As a Business Analyst, you will be part of the team building modern Contact Center applications...
resume-library.com -
KellyConnect | Contact Center Solutions-Horsham
appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
The team operates...
mindmatch.ai -
Hired by Matrix-Horsham
Work experience in a shared service contact center in mandatory
Driving to the other offices when necessary for collaboration and training.
Responsibilities:
Responsible for receiving inbound calls to resolve customer queries & make outbound calls...
resume-library.com -
Duquesne Light Company-Pittsburgh
objectives of the project.
The Customer Product Owner: Manages, prioritizes and grooms the product backlog for the Customer business unit, which includes Customer Experience, Contact Center, Billing, Credit & Collections, and Regulatory. Develops a deep...
mindmatch.ai -
Global Channel Management, Inc.-Horsham
Cash Collector requires: ERP knowledge
Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen
Proficiency in GETPAID/Collection tools.
Work experience in a shared service contact center is mandatory
Driving to the other offices when...
jobvertise.com -
Radnor (PA)
complex configuration, interaction routing and conversational design is well maintained.
What we're looking for
• 4 Year/Bachelors degree (or equivalent) (Minimum Required)
• 1 : 3+ Years experience with Telephony administration, Contact Center...
tiptopjob.com -
Feasterville
outbound calling, inbound contact center calls, appointment setting, and effective lobby engagement.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure...
icims.com -
TalentOla-Philadelphia
bots
Experience in building IVR bots using contact centers software such as Geneys CISCO etc.
Dialogflow - Googles natural language understanding platform for building conversational interfaces
Rasa - Open-source machine learning framework...
mindmatch.ai -
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