[ref. n39515118] Security operations manager - Newark

Overview:

Gateway Group One is trusted by the largest corporate headquarters in some of the busiest cities in the US, and has provided comprehensive security services since 1979. Our original clients are still with us, and often cite our strong focus on their local needs as a major benefit of working with us.

Founded, tested, and proven in greater New York City area, our reputation was forged in satisfying the demands of large transportation hubs, leading corporations, and sprawling urban campuses. We understand the need for strong management, comprehensive training, and planning.

Responsibilities:

The Gateway Portfolio Contract Manager is responsible for managing several Gateway Security contracts. The responsibilities include staffing, scheduling, payroll administration and client and staff relationships for the assigned contracts as well as other tasks as needed.

Must have a valid NJ driver's license that meets the Gateway Security safety requirements and reliable transportation.

Must be available to respond on afternoons, overnights and weekends.

Must have good verbal and written communication skills to interact with clients, managers, and staff, and write clear and complete reports.

Will be responsible for the profitability of the assigned contracts.

Must be able to respond to, investigate and report on incidents on Gateway Security Contract sites and involving Gateway Security staff.

Will be responsible for enforcing the Gateway Security Progressive Discipline Policy and documenting discipline issues.

Must be able to manage a diverse security staff, coach and mentor employees and motivate staff.

Will be responsible for the safety and security of the client staff and property as well as the Gateway Security staff on the assigned contracts.

Qualifications:

• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining staff.
• Outstanding interpersonal and communications skills required.
• Must be able to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll and scheduling experience preferred.
• Must be able to pass a driving abstract satisfactory and have own means of transportation

Key Competencies:

• Provides the basis of a great place to work by treating staff with respect.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific on the job training, client-specific training, and proper training for security personnel, as well as meeting company’s training standards.
• Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations.
• Develop / maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, office supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
• Ensure complete customer satisfaction.
• Be responsible for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided a CELL PHONE to facilitate.