Health Care Customer Support/Administrative Assist
Job Location: Bennington, VT
Education Level High School
Salary Range: $17.65 - $17.65 HourlyJob Shift: Day
Job Category: Non-Credentialed Position
Description:
OBJECTIVE/PURPOSE:Under the direction of the Health Care Front Office Supervisor, the Health Care Customer Support/Administrative Assistant is the liaison between incoming callers and agency staff. This position provides support services to the administrative and clinical staff of the agency.
This position possesses clear communication skills, office proficiency, organization skills, an attention to detail as well as work in a team environment.
MAJOR RESPONSIBILITIES:
- 0 CUSTOMER SUPPORT:
- 0
Disseminates information, both in-house and out-of-house, as appropriate.
Performs daily opening/closing procedure as scheduled.- 0 CLIENT AND STAFF ENGAGEMENT
Help clients navigate the intake/service system with a thorough understanding of the process.
- 0 CLERICAL
Disseminates information both in-house and outside, as appropriate. Completes the preservice audits as part of the reminder call process.
- 0 SCHEDULING
The Heath Care Customer Support Administrative Assistant is cross trained for the Health Care Scheduler and Health Care Receptionist roles/responsibilities as described in the job descriptions for those positions. Completes appointment reminder calls/texts 2 days in advanced.
- 0 RECORD KEEPING
Maintains the daily attendance and building occupancy sheet for staff as appropriate at the end of the day. Verifies client Medicaid authorizations, as needed. Collects fees and enters payments into the electronic health record. Routinely asks for and updates client information including phone number, email and physical address and insurance coverage in the electronic health record.
- 0 MISCELLANEOUS
Coordinates agency events and meetings, providing needed extras. Assists with helping providers resolve computer, copier, and printer issues. Available to work at other agency front office sites as needed to ensure adequate coverage. Helps maintain mail courier duties, as necessary.
Works closely with the Office Manager and Front Office Supervisor in resolving issues and initiating new procedures. Updates and maintains the UCS mandated disclosure binder.
Qualifications:
EDUCATIONAL REQUIREMENTS:High School Diploma or equivalent, basic office knowledge, computer literate, and 1 year of customer service experience. One year of administrative experience preferred.
LICENSES REQIRED: Valid Driver’s License
COMPUTER SKILLS REQUIRED: Typing and navigating Microsoft Windows literacy Email usage
PIf40211a7417c-37156-35612928