Customer Service Assistant
If you answered yes, then we may have an oportunity for you. If you would like to be considered for this opportunity, please apply direct to this post and send a copy of your resume to brianna.harstick@randstadusa.com
salary: $41,600 - $45,760 per yearshift: First
work hours: 9 AM - 5:30 PM
education: High School
Responsibilities
Job Summary:
The Customer Service Assistant will coordinate and perform a diverse set of tasks supporting clients with sample supplies, sample receipts, COC and project documentation, and supports Laboratories with accurate and timely sample distribution.Follows all Standard Operating Procedures and Quality Program.
Duties/Responsibilities:
- Receives client samples, unpacks sample coolers, labels samples appropriately and disperses samples to appropriate laboratory.
- Logs samples into LIMS system and generates project folders for laboratories.
- Follows contract information as provided for applicable projects, and notifies accounting if discrepancies are encountered.
- Assembles and ships client sampling supplies being sure they are received on time.
- Communicates all project information to lab personnel.
- Manages bio-trap inventory and notifies bio-trap lab when supplies are needed.
- Stocks supplies necessary for daily tasks to be completed.
- Keeps up with necessary logs (biotraps, smartDNA, subcontract, etc) and follows standard operating procedures of Customer Service Department
- Maintains organization and cleanliness of customer service area.
- Manages and ships subcontract samples (SIP, DIC, smartDNA, etc)
- Manages shipment for all conference and workshop events.
- Provides answers to client questions by phone and email as necessary.
- Maintains a friendly customer service attitude with all client interactions.
- Follows all assigned SOPs.
- Any and all other tasks deemed necessary.
- Basic Computer Skills
- Client Service
- Customer support
- CUSTOMER ORDERS/SALES
- Logistics
- Quality Control
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.