Workforce management scheduling analyst

Overview:

Under the direction of the Director of Workforce Analytics, the Workforce Management Scheduling Analyst will be responsible for labor planning, analyses, standards, consistency, budget assistance, etc. working with all property locations.

Responsibilities:

• Must adhere to the Seminole Tribe's Policies and Procedures
• Ability to communicate thoroughly, clearly explain ideas both verbally and in written form, and interact empathetically with all levels of stakeholders (anywhere from the entry-level hourly team members to the highest-level executives) – and being able to switch gears back and forth throughout the day
• Ability to work effectively in an environment with ambiguities, prioritize tasks despite uncertainties, and throttle productivity levels from working independently for proactive continuous improvement (e.g. at times there will be pockets of hours of nothing specifically assigned) to performing repetitive and detail-oriented tasks pushed to get them done within tight timelines (e.g. building out weekly and/or ad hoc schedules utilizing scheduling software and/or manual scheduling models) to turning on creative problem-solving skills (e.g. things are always changing and processes can unexpectedly break) to interacting with pertinent stakeholders in a high-stake and impromptu way (e.g. getting called into a financial review to provide operational details and/or counterpoints to drive pertinent decision-making)
• Willingness to learn with curiosity, work alongside frontline team members humbly (“get nails dirty”) to deep dive into their perspectives and perceived hurdles, and let our main stakeholders (operations management) feel “heard” while staying objective and sniff test claims through actual on-property experiences and unbiased data
• With a team of WFM professionals, assist with change management of an entire property from the labor analytics, labor utilization, labor deployment, labor control, labor scheduling, and overall labor management side
• When fully integrated, be the “go-to person” for anything labor-related at an entire property, relied on by both the property management stakeholders and the corporate stakeholders to provide objectivity
• When fully ingrained, a labor liaison between a property and its corporate partner – be the teacher, the reporter, and the leader who follows through and manages up, down, and sideways
• Preparation and review of weekly FTE reports for all property locations
• Assist all property locations in the preparation of productivity standards for all labor positions for use in labor productivity analysis, including working with respective departments
• Assist in development of base drivers (Key Volume Indicators or KVIs) for labor standard for each labor position
• Review all property operations to ensure that consistent practice, policy and procedure for labor reporting is adhered to
• Review and analyze scheduling practices
• Coordinate the implementation of labor and scheduling systems with the properties
• Review and produce analyses of property daily operating reports
• Hands-on interface and assistance to the labor planning/analysis of for all property locations
• Assist in budgeting across properties to adhere to agreed upon productivity standards
• Such other duties and functions as may be required by the CFO of Seminole Gaming or the Senior Vice President of Finance

Qualifications:

• Excellent communication and presentation skills
• A curious mind with strong analytical thought process
• Experience in change management
• A skilled negotiator
• Experience working and managing team members on the frontline of a service/hospitality/gaming operation or organization
• Experiences as a trainer or a teacher a plus
• Experience in Finance Department, specifically Financial Analysis and Labor Analysis a plus
• A practitioner of the ideal of “doing whatever it takes”

Work Environment:

An example is if we need to take a deep dive into graveyard shift of the stewarding department, we may need to do shadowing and work&learns at that shift’s actual work time. So on a particular one week, we may need the WFM teammate to alter his/her schedule to accommodate so that the analyses and in-person observations can be done at the appropriate times.

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.

Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

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