Customer Service Supervisor

apartmentMichael Page placeFairfield calendar_month11/1/24

About Our Client

My client is a speciality ingredient company that spans across the personal care industry.

Job Description

Ensure the team is providing customers with best in class customer support.
Utilize key performance indicators to drive performance within the Customer Care business unit. tor management indicators for respective customer base.
Identify gaps in customer care processes and partner with customer experience team to resolve.
Working closely with Customer Care Representatives identify and carry out action plans based on customer satisfaction surveys.
Remove roadblocks to teams success.
Monitor satisfaction surveys and create and execute action plans based on the results.
Organize and champion team of Customer Care Representatives.
Coach and Develop team members supporting career growth and improving team's capabilities.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

5 years of experience in Customer Service/Care roles.
Bachelor's degree required.
A minimum of 2 years of proven people leadership experience required.

What's on Offer

Full benefits
Ideal Location
Growth potential

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