Customer Service Representative
Overview:
Blaze Heating, Cooling, Electrical, Plumbing is looking to hire the best Customer Service Representatives in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! This position will be M-F 11 AM - 8 PM with Rotating Weekends.
What we offer:
- Medical, Dental, Vision and Prescription Plan
- Disability & Life Insurance
- Matching 401k
- Paid Time Off (PTO) including vacation, holiday, and sick time
- Paid Training
- On-going training, development, and growth opportunities
What you will do:
- Answering incoming calls and responding to customer inquiries promptly and professionally.
- Communicating effectively and empathetically to understand customers' needs and concerns.
- Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
- Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
- Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
- Following up with customers to ensure their issues have been resolved to their satisfaction.
- Maintaining a comprehensive understanding of the company's products, services, and offerings.
- Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
- Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
- Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
- Adhering to company policies, procedures, and compliance standards in all customer interactions.
- Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.
What you bring:
- Strong attention to details
- Conscientious, team player
- A desire to help serve customers – previous experience not necessary but a definite plus
- Honesty, integrity, quality craftsmanship and a good attitude
- May conduct a pre-employment background check and drug test, subject to applicable law
Who We Are:
We are a Heating, Cooling, Plumbing and Electrical company in Greensboro, NC area, that has a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!
We are an Equal Employment Opportunity Employer
Schedule:
Full-time, 11-8 Monday – Friday with rotating weekends
Pay Range:
$15-20/hr + potential to earn SPIFF