Help Desk Analyst II

As a Help Desk Analyst II, you will be assisting with various tasks related to desktop support, ensuring smooth operations and resolution of customer inquiries.

Responsibilities:

• Assisting with the conversion of employees from Resurgent to NewRez
• Providing support in a high call volume environment, addressing and resolving queries efficiently
• Delivering high-quality support to both internal and external customers
• Utilizing your skills in desktop support to troubleshoot and resolve technical issues
• Monitoring customer accounts and taking appropriate action when necessary
• Ensuring accurate customer credit records are maintained
• Processing customer credit applications with accuracy and efficiency
• Working collaboratively within the team to maintain smooth operations. • The applicant must possess a minimum of a High School Diploma or equivalent educational qualification.
• Must have knowledge and previous experience in Desktop Support.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively are necessary.
• The candidate must demonstrate excellent communication skills, both verbal and written.
• Must be able to multitask and handle multiple help desk requests simultaneously.
• Should have a good understanding of various operating systems, hardware, and software applications.
• The applicant must be able to work in a team and collaborate effectively with other team members.
• Should exhibit strong organizational skills and the ability to prioritize tasks effectively.
• The candidate should be able to work independently and take initiative in resolving help desk issues.
• Must be able to provide excellent customer service to users, ensuring their technical issues are resolved in a timely manner.
• Should be willing to continuously learn and stay updated on the latest technology trends and updates.
• The candidate should be flexible to work in shifts or provide on-call support if required.
• Should be able to maintain confidentiality and adhere to company's data privacy policies.
• Experience in ITIL framework or other IT service management frameworks would be a plus.
• The candidate must have a professional and positive attitude towards work.