Sr. Administrative Assistant

We are seeking a highly organized and customer-oriented individual for the role of Reservations Coordinator/ Sr. Administrative Assistant. In this role, you will liaise with clients to provide trip details and manage reservations. You will also handle ongoing communications with guests regarding trip details and requirements.

Key Responsibilities:

• Interface with clients to provide pertinent trip details and book reservations.
• Manage and maintain ongoing communications with guests about trip details and requirements.
• Collaborate with the Tour Directors and Planners to ensure smooth trip execution.
• Demonstrate exceptional customer-facing skills, including problem-solving and conflict resolution.
• Balance multiple overlapping trips and conflicting priorities effectively.
• Maintain high-level organizational and time management skills to meet strict deadlines.
• Build and maintain strong working relationships in a team environment critical to the success of the role.
• Utilize knowledge of travel industry and personal travel experience to enhance guest experiences.
• Demonstrate proficiency in utilizing digital platforms like FileMaker.

Skills and Qualifications:

• Exceptional customer-facing skills, both written and verbal.
• Outstanding organizational and time-management skills.
• Detail-oriented with the ability to manage workload and meet deadlines.
• Ability to thrive in a team environment and build strong working relationships.
• Extensive knowledge of the travel industry or personal travel experience is desirable.
• Proficiency in digital platforms like FileMaker would be an advantage.

We encourage individuals who are passionate about delivering exceptional customer experiences and meet the above requirements to apply for this exciting opportunity.