Desktop Support Analyst

This Desktop Support role is an onsite position out of Salinas and requires some travel to various sites. This Desktop Support role is a great opportunity for someone who is looking for a long term home. Interviews are being conducted next week.

Responsibilities:

• Configure and maintain computer hardware such as hard drives, keyboards, and mice to ensure optimal functionality.
• Set up workstations with necessary peripheral devices like routers and printers.
• Install and fine-tune software according to specified needs and requirements.
• Uphold network and computer systems' security and privacy.
• Provide guidance and orientation to users on operating new software and computer equipment.
• Manage and schedule upgrades and maintenance activities without disrupting others' work.
• Troubleshoot and resolve problems by repairing or replacing parts, or by debugging.
• Maintain logs and records of repairs, fixes, and maintenance schedules.
• Identify shortages of computer or network equipment and place orders accordingly.
• Utilize skills in Cisco Technologies, Windows Technologies, Microsoft, Computer Hardware, Configuration Management, Microsoft Backoffice, Microsoft Certified Professional, and Comptia A+.
• Minimum of 2 years of experience working as an IT Technician within the Healthcare, Hospitals, or Social Assistance industry.
• Demonstrated proficiency in Cisco technologies.
• Ability to drive to various sites is required
• Ability to meet vaccination requirements
• Experience with Windows 10 and MDM solutions
• Advanced knowledge of Microsoft suites and Microsoft Backoffice.
• Possession of Microsoft Certified Professional or Comptia A+ certification.
• Experience in computer hardware and configuration management.
• Ability to troubleshoot and resolve technical issues in a timely and efficient manner.
• Excellent communication skills to effectively interact with non-technical staff. Ability to work independently and as part of a team.
• Familiarity with IT protocols and best practices in data security.