Commercial Banking Specialist

Overview:

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. A unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

This position also provides primary support for the RM’s clients.

The Commercial Banking Specialist understands the overall commercial workflow and processes and works effectively with relevant Bank Partners to resolve client issues and provide a high level of service.

Commercial Banking Specialist roles may vary – this position may be filled at a different level depending on the candidate’s qualifications and relevant experience. Factors may include but are not limited to:

• Number of years of progressive or multi-faceted support experience within Commercial, Wealth or Community verticals at a Bank (or other prior financial institution or related industry)
• Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal bank partners and/or external Commercial and/or Wealth or Community Bank clients
• Excels and demonstrates effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry)
• Utilizes and relies on demonstrated knowledge and/or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures
• Effectively ensures that each ONB client or internal partner has appropriate support focused on gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center
• Confidence and proven success in making decisions/resolving (complex or unique) situations as matters may be escalated
• Aptitude or ability to assist in the training (and/or mentoring, coaching, or development) of new or existing team members within and outside of Client Services Commercial

Key Accountabilities

• Assists and supports assigned RMs with daily activities including calendar management, incoming calls from clients, and client mailings.
• Point of contact for clients-puts the client at the center of all decisions; takes actions to create a high level of service to internal and external clients; makes and maintains long-term relationships with clients.
• Conducts research and organizes outreach for business development activities.
• Understands and complies with all applicable compliance rules and regulations.
• Resolve client issues by seeking to identify what caused the issue and working collaboratively with the relevant Bank Partners.

• Gathers items needed to open commercial depository accounts for assigned RMs and acts as a liaison with Treasury Management, Private Banking, and the Community Banking team to facilitate the depository process.
• Acts as a point person in resolving client depository issues with Client Care and Treasury Management Services.
• Assists with Loan Process
• Collaborates with RMs in contacting clients to gather items needed to prepare a complete application for submission (financials, purchase agreements, invoices, etc.).
• Prepares loan requests utilizing required forms or the Commercial Online Application (CML) software. Submits applications to the Loan Fulfillment team for further input and processing.
• Reviews and manages open applications in CML for assigned RMs.
• During the underwriting and pre-closing phase, collaborates with Underwriting teams and Loan Fulfillment to obtain any missing client information (financials, entity documentation, signers, etc.).
• Coordinates loan closings and attends loan closings to perform Notary services.
• Submits closed loan packet to Loan Fulfillment for funding and booking.

• Utilizes the Power BI software to provide assigned RMs with pipeline, portfolio, production and credit information.
• Tracks upcoming loan maturities and contacts clients to request financial information as needed.
• Assists in clearing past due financials, post-closing exceptions, and trailing documents.

• Associate’s degree in Administrative Services/Business or equivalent experience required.
• Minimum three years of administrative and/or banking experience preferred; 1+ years of experience working with commercial processes.
• Ability to communicate with clients and key decision makers effectively and independently.
• Strong working knowledge of Microsoft Word and Excel.
• Priority focus on providing excellent service to RMs, Clients and Bank Partners.
• Effective written and verbal communication skills in working with RMs, Clients and Bank Partners.
• Appropriate attention to detail and organizational skills.
• Able to adapt and manage changing priorities and deadlines.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Head of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative.

We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!