Customer Service Representative

We are offering a contract to hire employment opportunity for a Customer Service Representative in Thunderbolt, Georgia, United States. The role primarily revolves around the Wholesale Distribution industry, and you will be acting as a liaison between various stakeholders such as the manufacturing plant, warehouses, and customers.

Responsibilities:

• Act as a liaison between manufacturing plant, warehouses, and customers, ensuring smooth communication and operations.
• Process and manage customer inquiries, orders, and complaints with accuracy and efficiency.
• Maintain accurate and updated records of customer interactions, transactions, comments, and complaints.
• Assist in the implementation of an inventory tracking system for optimized inventory control procedures.
• Coordinate with shipping companies, customs brokers, freight forwarders, and other logistics personnel to manage transportation from factory to warehouse and to customers.
• Conduct analysis of various suppliers to ensure cost-effective deals.
• Support sales and marketing efforts in customer acquisition and retention.
• Assist in sending out product samples and organizing the stockroom.
• Execute plans to gain, regain and retain customers.
• Assist other Customer Service Representatives and Office Manager in inventory and group tasks as a backup.
• Proactively identify issues through business/sales analysis/AR/inventory status reports and determine solutions.
• Maintain office equipment and supplies, requisitioning as required.

Skills:

• Proficiency in Microsoft Excel and Microsoft Word
• Experience in Call Center Customer Service
• Ability to handle Inbound and Outbound Calls
• Familiarity with Intermodel Logistics and Service Delivery Management
• Proficient in Data Entry and Email Correspondence
• Experience in Order Entry and Scheduling Appointments
• Post-Sales Support • Minimum of two years experience in a customer service role, preferably within the wholesale distribution industry
• Proficiency in answering inbound calls and managing inbound/outbound calls in a call center environment
• Exceptional customer service skills and ability to deliver high-quality service
• Experience in data entry and order entry with a high level of accuracy
• Excellent email correspondence skills, with the ability to effectively communicate with customers and colleagues
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to schedule appointments and manage calendars efficiently
• Knowledge of Intermodal Logistics and Service Delivery Management
• Experience in providing post-sales support
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills, with a focus on customer satisfaction
• Excellent verbal and written communication skills.