Johnson City - Specialty Services Technician

Position Summary

Additionally, the Technician's will identify and recommend products and service enhancements. This role will travel (100%) high flexibility and sound decision making to ensure optimal customer equipment uptime and operations. Successful incumbents effectively promote STERIS brand and drive revenue growth and Customer retention through identifying and recommending products and services to Customers

What You Will Do

• Accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer's issues/problems expediently. Learns and understand Customer's expectations of service as obtained through training curriculum.
• Communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
• Identifies and address Customer's issues/problems and respond to routine Customer and sales/service leadership requests to optimize Customer support and growth in collaboration with field and sales teams as needed. Manages Customer expectations to ensure positive outcomes.
• With management support, build relationships with field and Sales teams to drive Customer experience and revenue opportunities. Learns to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management.

• High School Diploma or GED with 3 years of work experience with 1 year of technical or Service-related work experience and interaction with Customers require mechanical, electrical, plumbing, HVAC, construction, automotive etc.). Associate degree or related certifications or military experience may be considered towards minimum years of work experience.
• Field Service experience preferred.
• Technical ability and experience required.
• Possesses knowledge of preventative maintenance and the ability to communicate inspection, repair, and handling to the Customer.
• Minimum of 1 year experience and demonstrated proficiency working with technology including basic computer skills (email, internet, Microsoft Office), smart phones and devices.
• Must be able to be compliant with hospital/customer credentialing requirements

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off and paid holidays
• Extensive hands-on training and development
• Opportunities for advancement

=== Company description

The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.