Workforce Operations Analyst, Lead, Workforce Operations
The team’s analysis plays an important role as we work to ensure our workforce is operating at full capacity and is taking proactive action to ensure we stay aligned to monthly headcount plans and attainment.
Data analysis is at the core of Amazon’s culture, and your work will have a direct impact on workforce decision-making and strategy for our organization. Close partnership with leaders and organizations outside of your immediate team will be necessary, as you will compile data and present information that will influence decisions across our teams.
The ideal candidate will have excellent business and data analysis skills, workforce and position management skills, strong business acumen and judgement (preferably in a global sales environment), intense curiosity, and effective written and verbal communication skills, along with a passion for customer service and pursuing operational excellence.
Key job responsibilities- Leverage deep knowledge of headcount and position management, workforce optimization and workforce planning methodologies, data, and best practices. Applies these skills and experience to invent, evolve, improve, and simplify.
- Works directly with senior leaders in the business, partnering with Finance, HR and leadership to deploy and manage headcount plans; drive hiring velocity and attainment to ensure teams operate at full capacity at all times.
- Earns trust with internal stakeholders and customers, and develops collaborative solutions that create measurable impact on team success.
- Drive large-scale workforce management workstreams that solve significantly complex or endemic problems.
- Consistently bring strong, data-driven business and technical judgment to decisions.
- Advocate for and drive workforce programs.
- Influence and consult with teams on position management and hiring guidelines and processes
- Effectively write documents on headcount and position management process and change management
- Capture the right metrics to influence stakeholders and measure success.
- Occasional travel to meetings and workshops to drive process adoption
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- Bachelor's Degree in Science, Technology, Engineering, Business Administration, Finance, Statistics, Accounting or related discipline- 5+ years of business analysis, business operations, sales operations supporting a global sales customer base
- 5+ years of headcount and position management, global workforce management, workforce planning, and/or people analytics
- 5+ years of advanced experience with Excel and 3+ years of hands-on design and development experience with SQL, Tableau, Python or other relevant query language and data visualization software
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and senior management as required- Master's Degree in Business Administration, Finance, Accounting, Sales or related discipline
- Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data-driven analyses
- Self-motivated, committed to getting things done, multi-tasker with a great sense of urgency and follow-through
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete or less than clean data and be able to operate successfully in a lean, fast-paced organization that can scale quickly
- Experience conducting large scale data analysis to support business decision making
- Advanced presentation skills and the ability to guide and influence senior leadership
- Experience using SQL and advanced data mining techniques, and experience with Tableau to create dashboards and interactive reports
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