[ref. z29742324] Infrastructure Specialist

Work and Perks:

This position will provide technical and operational guidance for new technologies being evaluated for the organization’s environment.

• Support restaurant functions of the Point-of-Sale system (POS)
• Support restaurant Kitchen Display Systems (KDS)
• Designing and installing restaurant networks, connections cabling
• Troubleshooting system failures and identifying roadblocks
• Fixing problems in LAN infrastructure and testing and configuring software
• Maintaining and repairing hardware including peripheral devices
• Scheduling upgrades and maintenance without interrupting business workflow
• Support and maintain ISP
• Support and troubleshoot VoIP connectivity throughout the organization
• Performs/monitors daily server data back-ups of corporate and restaurant servers
• Helps Infrastructure Engineers with proper configuration and operation of systems failover capabilities
• Assists with updating and maintaining systems documentation for all systems
• Primary support and backup to the Systems Engineer and Systems Administrator
• Ensures critical, security, and software updates are applied to organizations systems in a timely manner
• Partners with the rest of the IT Team, and escalates if necessary, to ensure objectives of restaurant and corporate systems maintenance are achieved
• Works with third-party companies on integrations and network configuration of systems
• Assists with digital signage systems
• Escalation point for the IT Service Desk Team
• Maintains configuration of IT equipment for New Restaurant Openings (NROs) using documented system configuration standards
• Routinely tests network failover and backup internet to ensure proper functionality
• Ensures restaurant Operations Teams are following IT policies, procedures, and best practices
• Cloud Solutions Provider experience such as Microsoft Office365, Azure
• Troubleshoots corporate and restaurant technical issues
• Assists in planning, coordinating, and consulting with vendors and internal departments for restaurant technology hardware/software purchases
• Assists in technology vendor management
• Assists in coordinating special projects including network-related wiring plans, LAN/WAN hardware/software purchases, and system installation, back-up, maintenance, and problem solving
• Participates in projects as necessary
• Keeps current regarding new or enhanced hardware/software products for restaurant system enhancements
• Additional roles and responsibilities may be added as this role evolves
• Up to 30% travel will be expected of this role, dependent on current projects and priorities
• This is a key position within the IT department and requires on-call availability.

Requirements and Qualifications:

• Restaurant technology experience is preferred
• Knowledge of Aloha POS including configuration and maintenance is preferred
• Two (2) plus years of experience working with Windows Server operating systems and hardware
• Two (2) plus years of experience working with firewalls, routers, and switches
• Two-year college degree in the IT Field (A.S. IT) or equivalent working experience
• Strong customer service skills
• Strong communication skills; in-person, over the phone, and written
• Experience with POS payment platforms
• High energy level required to work in a fast-paced environment
• Proven efficiency in researching, and organizational skills
• Knowledge of TCP/IP, Routing, VPN, LAN/WAN topologies, Active Directory, backups, and disaster recovery
• Technical certifications preferred
• Ability to work in a team environment with a variety of professionals, while also working independently, with minimal supervision
• Ability to effectively multi-task