Client Services Administrator
Mercer Marsh Benefits Bristol
Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits.Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
We are on the look-out for experienced Administrators to join our Health and Benefits team in Bristol. This part of our successful business is responsible for advising clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to continue your career with a world leading professional services company.
Please note that if successful, you will be working from our Bristol office and can work on a hybrid pattern spending 2 days working from home and 3 in the office.
Experienced Client Service Administrator
What can you expect?
A varied and challenging support role in which you will be an integral part to the success of the office and represent a great opportunity to begin a career within a Financial Services environment
Work as part of the wider team to provide administrative support to clients and colleagues
Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged
Whats in it for you?
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We will count on you to:
Support the consulting team in gathering, organising, entering and analysing data to be used for various client projectsPartner with internal/ external stakeholders to achieve the best service for client
Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
Champion continuous improvement within your team/location
Develop and maintain appropriate technical and market knowledge
Quality check work for junior colleagues
Attend client meetings as required
Act as a training and technical referral for colleagues
What you need to have:
Previous administrative experience in a professional services environmentA good understanding of Microsoft applications such as Excel, Word and Outlook
Excellent written and oral communication skills
Ability to work with numbers
Excellent planning and organisation skills with the ability to work to deadlines
Ability to work on own and as a team player, establishing good rapport with clients and colleagues
What makes you stand out?
Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in HealthcareInsurance related experience
Industry recognised qualifications
About Mercer
Mercerbelieves in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries.Mercer is a business ofMarsh McLennan(NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses includingMarsh,Guy CarpenterandOliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment.
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