Operations Supervisor
Overview:
National Debt Relief is seeking an EUS Operations Supervisor to join our growing technology team. Reporting to the End User Services Manager, the Supervisor’s primary role is managing and maintaining computer inventory and preparing the equipment for deployment while overseeing a small group of Technicians.The position will be responsible for managing shipments, preparing user accounts and ensuring that deployment procedures and OLAs are in place for all deployment requests. The candidate must be team oriented, customer service driven, with the ability to work under tight deadlines.
Responsibilities:
- Responsible for the day-to-day team leadership of Operations Technicians
- Responsible for managing inventory of hardware devices and software licenses
- Maintain accurate inventory records in the ITSM to ensure equipment levels are sufficient to meet organizational needs
- Prepare reports and metrics on inventory levels, hardware deployment and any other reports as requested by management
- Partner with HR to manage Onboarding and Offboarding requests
- Partner with the Shipping team to manage all computer shipments
- Order hardware when required from reseller
- Package and ship IT equipment to remote employees
- Unbox, label, store and update inventory
- Create and maintain end users accounts and mailboxes in Active Directory and Office 365
- Build workstations using company standard image and software
- Profile workstations for deployment to remote end users
- Provide IT onboarding training to new remote employees
- Process returned equipment from current and former employees
- Assist with the creation and maintenance of knowledgebase articles for IT staff and employees
- Work on special tasks and participate in projects as required
Qualifications:
Required Skills/Abilities:
- Proven experience supporting a large environment comprised of Windows OS and Mac OSX
- Strong knowledge and support of Microsoft office applications
- Prior experience creating and maintaining Active Directory user accounts and O365 user mailboxes
- Prior experience providing remote user support
- Prior experience utilizing IT Ticketing systems
- Prior experience managing and maintaining hardware and software asset management systems
- Strong problem solving, analytical skills, and critical thinker
- Organized, team oriented, with go getter attitude
- Ability to deal effectively with competing priorities and demands
- Strong written and oral communication skills with the ability to deal with staff at all levels
- Collaborative approach and strong relationship building skills
- Ability to lift 50 pounds
Education/Experience:
- High school diploma or equivalent required, Bachelor’s degree in Computer Science, Information Systems or related discipline preferred
- 3 years’ experience in IT Operations or related IT discipline with responsibility for inventory management and hardware deployment required
- Prior IT team leader or related supervisory experience preferred
About National Debt Relief:
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life.At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
National Debt Relief is a certified Great Place to Work®!
Forbes names National Debt Relief Best Debt Settlement Company of 2024!
Fortune names National Debt Relief Among Best Workplaces in New York!
3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!
Compensation Information:Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training.
This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $88,500 to $109,500 annual.
Benefits:
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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