[ref. g09544021] Customer Service Representative

• Process orders received by telephone, EDI, or email in a courteous, efficient and timely manner.
• Monitor and track shipments to ensure timely delivery and expedite as needed.
• Create various sales reports on a weekly and monthly basis.
• Communicate with Logistics Coordinator throughout the day to ensure deliveries are running smooth; handle any concerns/questions as they arise.
• Call customers for orders and upsell with new products when opportunity arises.
• Support sales staff.
• Work on special projects as needed.

• 2 Year College Degree.
• Min 5 years Customer Service Experience.
• Must be able to do customer visits if needed.
• Excellent telephone skills and verbal communication.
• Excellent attention to detail
• Professionalism and professional appearance always.
• Well organized, ability to multitask, prioritize and work well under pressure.
• Computer skills: proficient Microsoft Excel, and Word.

• Health Insurance
• Dental and Vision Insurance
• Life insurance
• Short Term Disability Insurance
• Paid Time Off
• Employer 401K Contribution
• Profit Sharing
• Referral Bonus
• Employee Discounts

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• customer service: 5 years (Required)

Work Location: In person