Administrative Assistant

We are seeking an Administrative Assistant to join our team based in Pawtucket, Rhode Island. In this role, you will be handling inbound calls, providing customer service, and carrying out data entry tasks. You will also be responsible for email correspondence and managing both inbound and outbound calls.

• Handle inbound calls and provide excellent customer service
• Carry out data entry tasks accurately and efficiently
• Respond to and manage email correspondence
• Manage inbound and outbound calls effectively
• Check and respond to messages and inquiries from residents promptly
• Submit invoices to supervisor for payment and return same to accounting or property management
• Coordinate with vendors to prepare unit to market ready condition in a timely manner
• Perform leasing duties, including showing vacant units to prospective residents and explaining occupancy terms
• Resolve issues from residents and/or former residents and escalate issues to next level of management when needed
• Maintain accurate records and update on a daily basis all rents, deposits, and application fees received by residents
• Collect rental payments, deposits, and other fees
• Ensure that all personnel in all departments operate within OSHA standards and company safety policies
• Operate office equipment and be proficient in Real Estate software, Excel, and Word.

• Strong customer service skills, with the ability to handle and resolve customer inquiries and complaints.
• Expertise in data entry, with high attention to detail and accuracy.
• Experience in managing email correspondence, ensuring timely and detail-oriented responses.
• Knowledge of Microsoft Office Suite, particularly Microsoft Excel, Microsoft Outlook, and Microsoft Word.
• Ability to schedule appointments, manage calendars, and coordinate meetings.
• Familiarity with Yardi Property Management software, with the ability to utilize its features for efficient property management.
• Experience in property management, with a focus on delivering exceptional service to tenants and property owners.