efulfillment Center Team Leader- Plano, TX

Providing our Customers with products they love is a big job, and our 12.1 million square feet of warehousing helps make that possible. Our Warehouse and Transportation Partners are key to helping stock H-E-B Stores and keeping our supply chain moving all over Texas and Mexico.

As a Team Leader I for H-E-B Warehouse or Transportation, you'll manage different areas of operation to develop expertise in people leadership and tactical operational leadership. You'll lead a team of hourly Partners.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a: HEART FOR PEOPLE... communication and influencing skills?

PASSION FOR RESULTS... drive to manage others in a fast-paced operational environment?

• a degree or related experience

What is the work?

• Spends majority of time using independent judgment making employment-related business decisions, or effectively recommending such decisions (e.g., product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters)
• Provides daily supervision and support for an assigned group of hourly Partners; maintains an environment where Partners trust and respect the Leader and work together as a team to accomplish goals and objectives
• Engages with Partners daily; clearly explains roles, expectations and performance measurements for each critical component that impacts business outcomes
• Operates a team that consistently meets customer needs and expectations; tracks / monitors / resolves complaints; ensures service recovery efforts; identifies trends; provides feedback
• Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals; gets team buy-in; provides team feedback
• Monitors / adjusts labor requirements to balance staffing levels and overtime costs while meeting daily facility performance expectations
• Takes an active role in development of Partners; provides leaning and growth opportunities; addresses performance that does not meet expectations
• Maintains a clean, safe, pest-free, and well-organized facility; complies / ensures compliance with established SOPs; documents measures through SOPs in compliance with OSHA and H-E-B guidelines
• Recognizes Partner achievements

• Bachelor's degree or
• 1+ years of related experience
• Experience in presentations a plus
• Successful completion of Leadership & Development classes as assigned

• Advanced knowledge of operations of department programs
• Working knowledge of the industry and related EEOC and employment laws, and assigned department level reports
• Strong organization and time management skills
• Strong verbal / written communication skills
• Strong analytical and project management skills
• Strong negotiating and influencing skills
• Intermediate skills in internal / external software and systems
• Ability to manage multiple priorities and shift focus between tasks; attention to detail

• Function in a fast-paced distribution center and office environment
• Travel by car or plane with overnight stays
• Work flexible schedules, including nights, weekends, and holidays
• Work in multiple temperature zones
• Safely maneuver facility in compliance with OSHA regulations

1. 2017