Desktop System Analyst Lead | IT Infrastructure | Full Time | Day Shift

placeLeesburg calendar_month 

Overview:

Provides enterprise-level end-user technical support for Information Services customer groups in a geographically dispersed environment. Duties include triaging production requests scheduling, researching hardware and software compatibility, consultation and performing technical tasks according to department and divisional standards.

Supervises and mentors the staff assigned to a specific zone within Customer Support and contributes to staff evaluations. Participates in after-hours on call responsibilities, maintenance of support documentation, multi-tasking assignments and effectively utilizes time management skills.

Qualifications:

Education
  • High School Diploma/GED required
  • AA or AS degree preferred
Special Skills/Qualifications
  • Minimum 2-3 years’ experience with desktop computer equipment support. Degree(s) may substitute for experience.
  • Must exhibit advanced knowledge of desktop, notebook, and personal device hardware, software, and peripherals.
  • Must demonstrate knowledge of advanced PC/network integration.
  • Must display strong leadership, organizational, and customer service skills
  • Prefer familiarity with healthcare information system.
  • Must be able to read, write, speak and understand English
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