Sr. Customer Service Representative

You will also be tasked with overseeing customer accounts and initiating appropriate actions when necessary.

• Efficiently handle inbound customer inquiries.
• Carry out customer outreach initiatives.
• Maintain and update customer records consistently.
• Process customer applications with high accuracy and attention to detail.
• Execute scheduling duties as needed.
• Perform various administrative tasks as required.
• Utilize strong technical skills to enhance customer service delivery. • Minimum of 2 years of experience in a customer service role within a detail oriented services industry
• Demonstrated proficiency in handling customer service tasks including addressing inbound inquiries effectively
• Strong skills in data entry, ensuring accuracy and efficiency in inputting customer information
• Proven ability in scheduling, coordinating and managing appointments or meetings
• Excellent communication skills, with the ability to empathise with and prioritise customer needs
• Proficiency in using customer relationship management (CRM) software, and other relevant computer applications
• Strong problem-solving skills, with a knack for turning negative situations into positive ones
• Ability to work in a fast-paced environment, adapt to changes and manage stress effectively
• Demonstrated commitment to providing exceptional customer service, going above and beyond to ensure customer satisfaction
• Strong team player, with the ability to collaborate effectively with colleagues to achieve shared goals.