Customer Success & Operations Assistant

The ideal candidate is organized, flexible, and solution-oriented, with a passion for helping others and delivering outstanding customer experiences.

Key Responsibilities:

• Serve as a central point of contact between the CEO and internal or external contacts, managing communications related to scheduling and executive priorities.
• Schedule and confirm meetings, ensuring efficient use of time and prioritization of critical engagements.
• Track and follow up on action items and key priorities to assist the CEO in managing deadlines and deliverables.
• Oversee scheduling for podcast appearances, events, guest interviews, and public speaking engagements.
• Coordinate logistics for events, including agenda preparation, setting reminders, and tracking commitments to ensure a seamless experience.
• Arrange domestic travel for the CEO, including booking flights, accommodations, transportation, and managing travel itineraries.
• Manage customer accounts, assist with access issues, and facilitate seamless customer experiences.
• Respond to customer emails, addressing inquiries with prompt and accurate information.
• Provide assistance with log-in issues, account look-ups, and resolving general inquiries related to our Book Club and other services.
• Assist in the creation and distribution of website and email content, ensuring alignment with brand guidelines.

Qualifications:

• Minimum of 2 years as an Executive Assistant, ideally supporting a C-suite executive or working within a startup environment where adaptability and initiative are key.
• Proficiency in Google Suite (Docs, Sheets, Calendar, etc.) with the ability to navigate and manage tasks efficiently.
• Familiarity with basic website management tools (e.g., WordPress or similar CMS) is highly preferred.
• Exceptional organizational skills, capable of balancing multiple priorities and staying ahead of deadlines in a fast-paced environment.
• Outstanding written and verbal communication skills, with a warm and customer-focused approach to interactions.
• Meticulous attention to detail, demonstrating accuracy in all tasks and ensuring no detail is overlooked.
• Open to constructive feedback and willing to make adjustments to continuously improve in the role.
• Diligent with time management, proactively following up on pending tasks and projects to ensure they are completed on time.
• Willing to work evenings 3-5 times per month, as required for events, deadlines, or customer needs.