GFO Operations Process Manager, AWS Global Field Ops (GFO)
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This role is with our AWS Global Field Ops (GFO) process team – delivering a new way for Infrastructure to be delivered to our customers.AWS GFO brings native AWS services, infrastructure, and operating models to non traditional environment. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.
We are looking for a experienced Technical Infrastructure Program Manager who is highly autonomous, possesses a “can do” attitude and enjoys working on challenging, high impact problems.In this role, you will be responsible for the creation of standard work processes that drive improved safety, security, availability, and efficiency on a global scale. You will work with engineering, manufacturing, supply chain, operations, and service teams to gather requirements to develop, deploy, measure, automate, and streamline key operational processes.
Successful candidates will be analytical, highly-organized, accustomed to working with technical teams across multiple geographic time zones, able to bridge the gap between business and tech, clear communicator, and interested in getting their "hands dirty" in the details of our business.The right candidate will bring great detail tracking and follow-through, and strong problem-solving and communications skills to anticipate bottlenecks/tradeoffs, provide escalation management and balance business needs against technical constraints.
Key job responsibilities- Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain reviews and approvals for the SOP, products and new business models.
- Write clear and detailed SOPs and functional requirements.
- Ensure there is optimal fit between people, process, and technology (tools).
- Auditing organizational efficiency as the advocate for customer objectives.
- Anticipate, identify, and drive resolution of technical challenges and inter-dependencies to reduce friction for customers.
- Update related training modules / serve as Point of Contact (POC) to training function.
- Maintain awareness of new and emerging technologies and their potential application.
- Stay informed about on-ground challenges of regional operational teams and frontline managers.
- Have a sense for the degree and types of communications leadership, middle management, developers and technicians each require to be an effective communicator.
- Demonstrate the ability to earn trust with those that have different perspectives, backgrounds and skill sets.
- Establish regular communication cadence with teams.
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.