IT Desktop Support / Network Integrator - ref. g03061803

Responsibilities

• Providing onsite and remote support for Morgan Stanley Investment Management organization and senior level executives on a daily basis
• Serve as the primary point of contact for the Leadership team and the Executive Assistants who support them 24x7
• Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems
• Independently resolve complex, break/fix issues following any issue until its resolution
• Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices
• Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.

-Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.

• UNIX/Windows Server Infrastructure: Candidates need to be proficient in navigating server environments & have good knowledge of the majority of operational functions.
• Scripting: Candidates need to be proficient in scripting languages such as Bash/Python/Perl and PowerShell.
• Networking (e.g. TCP/IP): Additional technical skills on the networking side; understand the concepts of TCP/IP and the OSI model.

• Knowledge of the main cloud offerings: SaaS, PaaS & IaaS with Google, Amazon and/or Microsoft or equivalent.
• Knowledge of the DevOps Operating model and the role of a Site Reliability Engineer (SRE).
• Interpersonal skills/communication
• Good quality English speaking is essential as there is regular interaction with peer teams, internal clients, vendors and suppliers in any