Administrative Assistant

We are seeking an Administrative Assistant to join our team in Brooklyn, New York. This role involves a wide range of administrative tasks including data entry, customer service, and email correspondence. The Administrative Assistant will play a crucial role in maintaining efficient office operations.

Responsibilities:

• Provide exceptional customer service by answering inbound calls and addressing customer inquiries.
• Accurately enter customer data into our system to maintain up-to-date records.
• Handle email correspondence with professionalism and promptness, ensuring all customer queries are attended to.
• Schedule appointments and meetings as needed, using Microsoft Outlook.
• Utilize Microsoft Excel, PowerPoint, and Word to complete administrative tasks.
• Balance the needs of inbound and outbound calls to ensure efficient communication within the office.
• Continuously monitor customer accounts and take necessary action when needed. • Proficiency in answering inbound calls, demonstrating excellent telephone etiquette
• Strong customer service skills with a focus on providing exceptional experiences
• Ability to accurately perform data entry tasks in a timely manner
• Experienced in handling email correspondence, ensuring detail oriented and prompt responses
• Comfortable with both inbound and outbound calls, managing high call volumes when necessary
• Proficiency in Microsoft Excel, capable of creating and managing spreadsheets with efficiency
• Knowledgeable in using Microsoft Outlook for managing emails, calendars, and contacts
• Skilled in creating presentations using Microsoft PowerPoint, ensuring clarity and engagement
• Proficient in Microsoft Word, capable of creating, editing, and formatting documents
• Ability to schedule appointments, managing calendars efficiently while avoiding conflicts.