[ref. z51775521] Customer Support Specialist - Robert Half
Robert Half Upper Chichester
Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments.
The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.
What you get to do everyday- Fulfill customer inquiries
- Account Management
- Troubleshoot software/hardware issues
- Build strong customer relationships
- Review and analyze customer feedback
- Execute remote desktop sessions for troubleshooting
- Maintain customer accounts
- Document hardware issues
- Troubleshoot data performance inquiries
- Complete the RMA process
The ideal Customer Support Specialist will have a Bachelors degree in Business Administration or similar.
Other requirements for the Customer Support Specialist role include and are not limited to:
- 1+ years of customer service experience
- Proficient in Microsoft Office Suite
- SAP experience a big plus but not required
- Salesforce or other CRM experience preferred
- Excellent communication & interpersonal skills
- Bilingual in Spanish a plus
We are looking to fill this Customer Support Specialist position quickly! Give us a call today - 302.985.5183 and reference JO#00800-0012746312.
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