Sr. Product Support Coordinator - Shipping & Receiving

Overview:

With limited guidance in a team environment, responsible for performing a variety of product support duties of a complex nature following and developing procedures and processes in tow or mor of the following functions: raw stock, parts identification, shipping, receiving, stockroom, stock handling, clean operations, etc.

Essential Duties and Responsibilities:

ESSENTIAL FUNCTIONS:

PARTS IDENTIFICATION:

1. Identify parts using the proper identification methods and equipment indicated by the traveller and/or blueprint.
2. Layout exact dimensions and locations on the parts for identification markings.
3. Perform set-up and minor repair of equipment.
4. Report critical shortages to appropriate organizations.
5. Review traveller or other appropriate documents to determine if the instructions are appropriate.
6. Recommend identification method changes where appropriate.
7. Maintain an accurate serialized record.
8. Maintain the equipment and supplies necessary to accomplish assigned responsibilities.

SHIPPING:

1. Prepare parts and/or materials to assure safe handling for shipment, including the completion of the necessary paperwork and shipping records.
2. Prepare packaging per specifications for shipment, including computer input for necessary labels, forms and shipping records.
3. Interpret shipping instructions as referenced on company documents or customer, government specifications or standards related to preservation and packing.
4. Prepare stencils and mark shipments in a legible manner.
5. Prepare air bills, bills of lading and sales order forms for the carrier and company records.
6. Contact carriers for dispatching shipments, establishing rates or tracing follow-up information.
7. If required, establish preferred carrier or method of transportation for the most economical and expeditious manner of delivery.
8. Coordinate the shipping schedule to ensure customer commitments are met.
9. Plan for future shipments and order materials to make shipping containers.
10. Prepare forms and reports.

STOCKROOM:

1. Receive material, check and identify parts by type or part number.
2. Prepare parts for storage and place stock in proper locations as directed.
3. Select parts from stock to fill orders according to parts lists.
4. Perform cycle inventory count.
5. Maintain, update and access necessary records utilizing a computer.
6. If applicable, execute the most advanced Automated Storage and Retrieval System (ASRS) functions, such as add requisition, release requisition, edit, fill shortages and delete requisition.
7. Prioritize workload as needed and perform basic maintenance as required of equipment.

CLEAN OPERATIONS:

1. Observe all safety rules and regulations and maintain work area in a neat and orderly condition.
2. Perform other related responsibilities.

Qualifications:

JOB REQUIREMENTS:

• High school diploma or GED required.
• U.S. Citizenship/Permanent Resident is required for this position.
• Minimum of 3 years related product support experience or demonstrated ability to perform described position responsibilities.
• Thorough knowledge of policies, procedures and systems in several functional areas and ability to effectively troubleshoot problem situation.
• May be required to operate moving and saw equipment safely, adhering to OSHA safety standards.
• May require forklift operator certificate.
• Proficient knowledge of computer terminal operations.
• Must demonstrate manual dexterity.
• Proficient in reading, understanding, and interpreting related forms and specifications.
• Must demonstrate effective verbal, written, and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.
• Physical demand: May be required to lift up to 50 pounds and standing.

TYPICAL MENTAL AND PHYSICAL DEMANDS:

Specific vision abilities required by this job include close vision. Also expected of the team member is regular attendance, the ability to work cooperatively and professionally with others. May be required to lift up to 50 lbs.

The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)