[ref. y0041217] Customer Service Representative - Nashville

This role is crucial to maintaining customer satisfaction and driving customer loyalty.

• Respond to customer inquiries and provide solutions to their concerns.
• Accurately enter customer information and order details into the system.
• Handle both inbound and outbound calls professionally.
• Use Microsoft Excel and Word to manage and organize customer data.
• Schedule appointments as required by customers.
• Ensure all email correspondence with customers is professional and timely.
• Assist with order entry and processing.
• Continuously improve customer service skills to enhance customer experience.
• Collaborate with the team to achieve customer service goals.
• Proactively identify potential problems and escalate to management as needed. • Possess strong skills in answering inbound calls
• Proven experience in call center customer service
• Ability to provide exceptional customer service
• Proficiency in data entry tasks
• Good at email correspondence
• Experience in handling both inbound and outbound calls
• Proficient in Microsoft Excel
• Proficient in Microsoft Word
• Experience in order entry is a must
• Ability to schedule appointments effectively