Medical Receptionist

Exceptional multitasking skills, a strong customer service mindset, and a positive attitude are essential for success in this role. Prior experience in a similar position at a doctor’s office is highly desirable.

Key Responsibilities:

• Greet patients and visitors with a welcoming and professional demeanor, providing an excellent first impression.
• Answer a high volume of phone calls, schedule appointments, and manage inquiries with accuracy and courtesy.
• Verify patient information, including insurance details, and ensure accurate data entry into the electronic medical records (EMR) systems.
• Handle check-ins and check-outs efficiently, ensuring all necessary documentation is completed.
• Coordinate with medical staff to manage patient flow and maintain an organized schedule.
• Process payments, set up billing information, and provide general administrative support as needed.
• Maintain confidentiality and adhere to HIPAA regulations regarding patient information.
• Assist in resolving patient concerns or questions promptly and professionally.
• Execute clerical duties such as filing, faxing, and scanning documents.
• Previous experience in a medical office setting is a plus. Familiarity with medical terminology and electronic medical records (e.g., Cerner, Epic) is highly valued
• Strong organizational and multitasking abilities — able to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills for engaging with patients, staff, and third parties.
• Proficiency in Microsoft Office suite and EMR systems is preferred.
• Attention to detail and ability to work with accuracy under pressure.
• A customer-centric attitude with a commitment to delivering quality service.
• High school diploma or equivalent required.