Operations Specialist

You’ll also support administrative activities such as processing request tickets and handling transactions within our CRM system.

Key Responsibilities:

• Staff an inbound phone queue and monitor inbound email and live chat during established hours of operation.
• Provide direct support to students with technical issues related to the platform.
• Track all prospect and student interactions in CRM systems (Salesforce experience is a plus).
• Serve as the first point of contact and direct users to the appropriate team or individual for service.
• Assist with administrative platform processes and handle exception requests as needed.
• Troubleshoot and resolve billing and transactional issues.
• Support students with questions regarding education benefits, tuition reimbursement, and program navigation.

Required Skills and Qualifications:

• Fluent in both Spanish and English (written and verbal).
• Must reside in the PST time zone (excluding CA, AK, and HI)!!!!
• Strong verbal and written communication skills.
• Experience in customer service, ideally in a call center or support environment.
• Comfortable using technology to troubleshoot and solve issues, including phone, email, and online tools.
• Experience with case management tools (Salesforce is a plus).
• Ability to work under pressure while remaining calm, professional, and courteous.
• Strong multitasking abilities with the ability to manage multiple tasks simultaneously.
• Ability to follow standard operating procedures and practices.
• Must be able to work in a remote setting with a reliable internet connection and quiet workspace.