[ref. q79344717] Customer Service Representative - Springfield

We are offering a permanent employment opportunity in the industry for a Customer Service Representative in Springfield, Massachusetts. You will be a crucial part of our team, responsible for ensuring the smooth and efficient handling of our customer interactions and related processes.

• Address incoming calls from both clients and brokers with professionalism and efficiency.
• Efficiently process incoming checks and requests.
• Execute the creation and distribution of insurance policies to clients and brokers.
• Manage the input of client data into the computer system.
• Oversee the issue of finance agreements and certificates of insurance.
• Undertake the responsibility of creating new client files.
• Ensure the maintenance and updating of files, including a central pending file system.
• Handle the issuance of new prospect/renewal letters.
• Maintain and update the database regularly.
• Assist in the completion of Underwriting Evaluation forms.
• Support in issuing reports and carrying out special projects as assigned.
• Perform miscellaneous duties, including photocopying and typing, as required.
• Handle the distribution and date stamping of all incoming mail. • Proficiency in answering inbound calls, demonstrating excellent phone etiquette and active listening skills.
• Prior experience in a call center customer service environment, showcasing ability to handle customer queries effectively.
• Strong customer service skills, with an emphasis on building relationships and ensuring customer satisfaction.
• Experience with data entry, ensuring accurate and timely input of customer information.
• Ability to manage email correspondence professionally, responding to customer inquiries promptly and effectively.
• Experience with both inbound and outbound calls, demonstrating adaptability and efficiency.
• Proficiency in Microsoft Excel, with a focus on data analysis, report generation, and spreadsheet management.
• Skillful in Microsoft Word, highlighting document creation, editing, and formatting abilities.
• Experience in order entry, ensuring accurate and efficient processing of customer orders.
• Ability to schedule appointments efficiently, managing and prioritizing multiple bookings simultaneously.