Fleetwood Industrial Branch Manager

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EOE/VEVRAA

Overview:

The Branch Manager is committed to the company’s success while upholding East Penn Company policies and culture.

Responsibilities:

Responsible for properly managing sales, service technicians, support staffing, equipment, and a warehouse facility, safely and profitably achieving maximum efficiencies. Manage and direct staff of sales personnel to meet sales goals and objectives.

Sales:

• Manage assigned accounts
• Develop and coach sales team
• Develop strong customer relationships by working in the field with each Sales Team member
• Attend open houses and customer events with Sales Team
• Participate and conduct training sessions for employees and customers
• Review and understand all National and OEM Account program details
• Ensure Sales Team is complying with Salesforce and expense reporting
• Conduct weekly/bi-weekly individual sales review meetings with sales team members
• Conduct quarterly sales meetings
• Responsible for maximizing P&L results
• Develop annual business plans
• Demonstrate positive motivation and commitment to meet goals and deadlines
• Resolve customer issues and provide outstanding customer relations.
• Provide competitive information to the Director
• Submit all required reports to the Director in a timely and professional manner
• Understand and maximize the efficiency of each Sales Team member

Operations:

• Establish and manage a safe and efficient operational staff
• Review all Branch expenses
• Assist in development of operating and capital expenses
• Work with sales Team to develop appropriate inventory levels based on current business climate
• Ensure the Branch is in compliance with all government rules, OSHA guidelines and company regulation
• Establish, communicate and enforce standards and expectations for customer relations to provide outstanding customer service
• Complete monthly OSHA checklist
• Participate in inventories to help monitor and control variance
• Establish standards with Service Manager on processes to assure maximum output productivity to meet customer demand
• Ensure that Company Code of Conduct is implemented, and disciplinary action is taken, when necessary, with support from Personnel Department
• Participate in in bi-weekly Branch conference call

Leadership:

• Ensure proper performance and organizational growth through effective recruitment, development, and succession planning
• Empower employees to take on more responsibilities
• Set goals and standards for the sales and operation teams that are obtainable and that lead to overall organization improvement
• Supports East Penn’s open-door policy
• Cultivate a positive work environment that makes employees feel appreciated
• Identify key people within the Sales organization to mentor for professional advancement
• Demonstrate and support East Penn’s Guiding Principles

Qualifications:

• 3 – 5 years sales experience
• Strong financial understanding (example: manage P&L, costing)
• Experience in a related field

• High School diploma or equivalent required
• College degree preferred

Skills & Competencies

Required:

• Excellent communication and interpersonal skills
• Strong leadership and organizational skills
• Detail oriented
• Problem solving
• Decision making skills
• Ability to multitask effectively
• Professional appearance and attitude
• Working knowledge of Microsoft Office
• Working knowledge of company issued IT equipment
• Public Speaking/presentation skills
• Self-motivated and goal orientated
• Conflict management skills