Patient Care Coordinator - Robert Half

Your work will encompass handling patient registration, scheduling, billing, and insurance verification. You will also be responsible for managing patient records and ensuring the smooth operation of our medical record systems.

• Handle end-to-end patient registration, scheduling, and billing processes to ensure timely and accurate reimbursement.
• Provide administrative support to the Radiology Therapeutic department, including file management, report distribution, and computer system utilization.
• Engage with patients to provide understanding and a positive healthcare experience.
• Input emergent orders following established procedures to prioritize patient care needs.
• Troubleshoot non-routine billing or cancellation occurrences that require contractual interpretation.
• Assist in the training of new staff members within the Radiology Therapeutic Department.
• Contribute to the development and upkeep of department procedural manuals to support evolving business needs.
• Maintain accurate records following regulatory guidelines or standards.
• Provide excellent service to patients, visitors, and fellow staff members.
• Register, verify, and update patient information in EPIC in a timely and accurate manner.
• Prioritize and coordinate job duties to maximize department efficiency, monitor work queues for account follow up and bill release.
• Respond promptly and appropriately to department/management and customer requests for information or actions.
• Ensure and obtain correct current eligibility, benefit coverage, and authorizations to secure patient accounts.
• Maintain a neat, organized work environment, keeping work-related supplies and reference material in designated locations.
• Exhibit the ability to prioritize and multitask effectively.
• Perform other duties as assigned.
• Proficient in Allscripts software
• Ability to design and manage Banner Ads
• Expertise in using Cerner Technologies
• Familiarity with CRM platforms
• Experience with Dentrix Dental Software
• Capable of answering inbound calls efficiently
• Knowledge in handling authorizations
• Understanding of benefit functions
• Proficiency in managing billing functions
• Ability to create and interpret charts and graphs
• Experience or knowledge in the field of surgery
• Proficiency in surgery scheduling
• Familiarity with medical insurance verification procedures