Program Manager, Clinical Training & Operations - Miami

Overview:

Our mission is Better Health. Our passion is helping others.

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Responsibilities:

Program Manager, Clinical Training and Operations reports to Health Services Department Lead

Position Objective:

Additionally, the Program Manager is responsible for developing and facilitating training for new initiatives, ensuring that teams are well-equipped for program success. Serving as a Program Subject Matter Expert (SME), this role may also provide ad-hoc clinical coverage as needed to support departmental operations.

Responsibilities include and are not limited to:

• Leads end-to-end planning, design, and implementation of health services programs.
• Manages project timelines, deliverables, and key relationships to ensure smooth program execution.
• Identifies risks and mitigation strategies to proactively address implementation challenges.
• Ensures compliance with industry regulations and best practices in program execution.
• Develops scalability plans for successful program expansion across multiple regions.
• Designs, develops, and facilitates training programs for new health services initiatives.
• Creates training materials, playbooks, and toolkits to support the launch and sustainability of new programs.
• Conducts ongoing training and skill development for team members to enhance program efficiency.
• Implements train-the-trainer programs to build internal expertise and knowledge-sharing.
• Utilizes feedback and performance metrics to continuously refine training content.
• Analyzes existing programs and recommends process improvements to optimize efficiency and performance.
• Standardizes workflows and develops best practices for clinical and operational teams.
• Supports quality assurance efforts by conducting audits and performance reviews on program execution.
• Partners with cross-functional teams to align program strategies with broader organizational goals.
• Provides back-up support for existing Utilization Management (UM) and Care Coordination programs when needed.
• Serves as a clinical subject matter expert (SME) to support program needs.
• Assists with staffing shortfalls by offering ad-hoc clinical coverage when required.
• Additional duties as assigned.

Position Requirements/ Skills:

• Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in good standing within the state of practice required.
• Bachelor’s Degree in Nursing, Healthcare Administration, or a related field preferred.
• 2+ years of experience in Utilization Management, with a strong understanding of medical necessity criteria and care coordination.
• 3+ years of experience in coaching, leadership, training development, or project management, with a proven ability to mentor and guide teams.
• Strong knowledge of evidence-based clinical guidelines, medical terminology, and healthcare best practices.
• Experience in healthcare program development and implementation preferred.
• Clinical background with direct patient care experience preferred.
• Detail-oriented with a strong ability to meet deadlines, manage priorities, and handle multiple tasks efficiently.
• Exceptional written and verbal communication skills, with the ability to engage effectively with senior leadership, providers, and health plans.
• Proven experience leading cross-functional teams and collaborating with diverse stakeholders in a dynamic healthcare environment.
• Proficiency in Google Suite (Drive, Docs, Sheets, Slides), Monday.com (Project Management Software), and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration and reporting.
• Demonstrated ability to handle sensitive data and maintain confidentiality in compliance with HIPAA and other regulatory guidelines.
• Ability to work cross-functionally with multiple teams and operate independently with minimal supervision.
• Strong organizational, time-management, and multi-tasking skills, ensuring high-quality execution and delivery.
• Excellent interpersonal and presentation skills, with the ability to communicate complex information clearly and effectively.
• Sharp critical thinking and problem-solving abilities, capable of analyzing data and making informed decisions.
• Results-driven mindset, with a focus on quality execution, process optimization, and achieving business objectives.
• Cultural awareness and sensitivity toward diverse patient populations, ensuring inclusivity in healthcare delivery and communication.

Physical Requirements:

• Physical ability to sit, stand and move freely about the office.
• Must be able to remain in a stationary position up to or exceeding 50%.
• Ability to stand, walk and sit for long periods.
• Ability to bend, stoop, kneel, squat, twist, reach, and pull.
• Constantly operates a computer and other office productivity machinery, such as copy machine, and computer printer.
• Must be able to lift at least 15 lbs at times.

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

Pay Range: USD $71,750.00 - USD $111,250.00 /Yr.