Patient Access Representative

Overview:

Employer paid benefits; Medical, Dental, and Vision.

Hourly Rate: Min: $20.76 Max: $31.80

DEFINITION OF POSITION:

Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after the date of service.

Responsibilities:

ESSENTIAL JOB FUNCTIONS:

• Greeting customers following Good Shepherd Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains, and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secures medical necessity checks/verification in accordance with Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Recurring answering of phones, interacting with store front customers, working with vendors, physicians, nurses and other customer/patient related entities.

PERSONAL TRAITS, QUALITIES AND APTITUDES:

Must be able to:

1. Provide superior customer service.
2. Be accountable and take ownership of assigned job duties.
3. Acquire and maintain a thorough knowledge of the Revenue Cycle.
4. Maximize resources by performing job duties in an efficient and accurate manner.

PHYSICAL DEMANDS AND TRAITS:

Must be able to:

1. Perceive the nature of sound by ear
2. Express or exchange ideas by means of spoken words
3. Use of hands, arms, and fingers
4. Stoop, kneel or crouch
5. Sit for extended periods of time
6. Assist patients in time of need
7. Work for times that may exceed 8 hours per day
8. Possible exposure to infection, contagious diseases, or chemicals used in hospital

1. Depth perception is needed to observe the waiting area for intervention as

needed.

Qualifications:

QUALIFICATIONS:

 C.  Bilingual and/or English-Spanish speaking preferred. Ability to work with culturally diverse population.