[ref. b18133022] French Canadian Customer Service Representative - Robert Half

The Customer Service Representative will be responsible for maintaining strong, professional relationships with all our customers and demonstrating technical expertise in our products.

Responsibilities:

• Offer first-level support to our customers and retailers, ensuring their inquiries are resolved efficiently.
• Uphold our company's values in all forms of communication, portraying a strong brand image.
• Build and maintain professional relationships with our customers, demonstrating empathy at all times.
• Contribute to the growth of our brand by recommending and selling products/services that meet the consumer’s needs and interests.
• Document customer information and inquiry details accurately into our databases.
• Use technical knowledge of our products to resolve any technical issues effectively.
• Handle customer complaints professionally, resolving issues calmly and courteously.
• Attend relevant product and skill training sessions, ensuring successful completion of related assessment tests.
• Provide relevant feedback or observed trends to the leadership team.
• Monitor customer accounts and take appropriate action when necessary.
• Demonstrate proficiency in 'Call Center Customer Service', 'Customer Service', and 'Basic Troubleshooting'.
• Proven experience in a customer service role, preferably within the manufacturing industry
• Proficiency in utilizing Customer Service Management systems
• Knowledge in basic troubleshooting to assist customers with product issues
• Excellent communication skills, both verbal and written, to effectively address customer needs
• Strong problem-solving skills to resolve customer complaints or inquiries
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously
• High school diploma or equivalent required; higher education or certifications in relevant field are a plus
• Familiarity with the manufacturing industry and its processes would be advantageous
• Flexibility to work in shifts, during weekends, or holidays if required
• Proficiency in using Microsoft Office Suite, especially Excel and Word
• Bilingual in French Canadian is required
• Proven track record of maintaining professionalism and patience in high-stress situations.