Associate Operations Supervisor - Irving - ref. u50095519
Overview:
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
Responsibilities:
Associate Operations Supervisor supports the day-to-day operations for driver support and driver related delivery operations. This co-lead role will manage and coach a team of dispatchers and chat agents, either during the front end or back end of the week, to help achieve favorable business metrics.
Responsibilities- Manage and coach a team of Chat Agents and Driver Dispatchers to achieve volume goals and performance metrics.
- Have material impact on the "driver experience", in other words: be the voice of the driver for the Skipcart App and product.
- Identify operational inefficiencies and optimize day to day operational processes to achieve yearly OKRs.
- Lead daily driver operations calls, orchestrating and refocusing dispatcher and chat agent priorities when necessary.
- Frequently connect with internal and external partners, providing key leaders with success metrics.
Qualifications:
EDUCATION: Bachelors/4 Yr DegreeYEARS OF RELEVANT WORK EXPERIENCE: 2+ years
YEARS OF MANAGEMENT EXPERIENCE: 2+ years
CERTIFICATIONS / LICENSES: N/A
SPECIFIC KNOWLEDGE AND SKILLS:
- Leadership: Strong communication skills, conflict resolution expertise, and the ability to motivate and mentor team members.
- Knowledge of customer service best practices and familiar with common issues within the gig economies.
- Knowledge of chat-based platforms like fresh chat and other project management software’s like, Slack, Jira, and powerbi.
- Background in performance metrics analysis.
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