Customer Service Representative

This role provides a short term contract employment opportunity and offers a dynamic work environment in the Events/Exhibitions industry.

• Efficiently manage customer service inquiries from different automobile companies
• Coordinate with drivers for the LA Auto Shows as required
• Maintain a detail-oriented appearance at all times, adhering to the dress code which includes black pants, white shirt, and closed-toe shoes
• Ensure accurate and prompt communication with team members regarding customer service issues
• Maintain and update customer records accurately
• Maintain timely and effective communication with customers
• Provide necessary information to customers about the terminal to meet in
• Ensure the provision of sell phone lists to the appropriate parties
• Ensure that parking reimbursements are processed accurately and promptly. • Proven experience in a customer service role in the Events/Exhibitions industry
• Strong knowledge and understanding of the Events/Exhibitions industry
• Excellent communication skills, both written and verbal
• Ability to handle and resolve customer inquiries and complaints effectively and efficiently
• Demonstrated ability to work in a fast-paced environment
• Strong problem-solving skills and the ability to think on your feet
• Proficiency in using computer systems, databases, and Microsoft Office Suite
• Ability to work flexible hours, including weekends and evenings as required by event schedules
• Excellent interpersonal skills with a customer-centric focus
• Ability to work as part of a team and contribute to a positive work environment
• High school diploma or equivalent; degree in hospitality or related field is a plus
• Must be able to stand for extended periods and lift up to 25 pounds as necessary during events.