Desktop Support Technician

This is a contract to permanent opportunity.

Key Responsibilities:

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve network connectivity issues, ensuring reliable access for all users.
• Diagnose and fix printer-related problems, including setup, maintenance, and connectivity issues.
• Perform hardware repairs and upgrades on desktops and laptops, ensuring all equipment functions efficiently.
• Manage user accounts and permissions in Active Directory, including account creation, modifications, and deactivation.
• Document and track support requests in the ticketing system, ensuring timely resolution and follow-up.
• Collaborate with the IT team to implement technology solutions and improve support processes.
• Provide training and guidance to users on software applications and best practices.
• Proven experience in a desktop support or technical support role.
• Strong knowledge of network troubleshooting and connectivity issues.
• Experience with printer setup and troubleshooting.
• Proficient in computer hardware repair and maintenance.
• Familiarity with Active Directory user management.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work both independently and as part of a collaborative team.

Preferred Skills:

• CompTIA A+ certification or equivalent.
• Knowledge of Windows operating systems and common software applications.
• Familiarity with ticketing systems and remote support tools.