Payment Specialist - Work from Home

Overview:

Under immediate supervision ,The primary job function of the Payment Specialist is monitors installment payment schedules, collects and records payments on subrogated claims. Contacts and negotiates with delinquent parties to encourage payment of reimbursable monies.

• Monitors installment plans and collection of monies due from subrogated auto, property damage and medical payments claims. Records payments received and credits appropriate accounts on manual and computerized systems. Maintains accurate balance of payments. Maintains reports.
• Contacts debtors through telephone and written communication in order to encourage payment on assigned accounts. Analyzes and determines reasons for nonpayment and negotiates repayment plans with debtors. May recommend deferral of payment in hardship situations. Recommends legal action or other means of collection to ensure recovery of debt. Prepares pertinent file information for transfer to outside collection agencies or legal organizations (i.e. DMV, MVR, police report, photo history, etc.).
• Maintains and updates files on diary system in order to ensure an accurate record of reimbursements and compliance with established Company procedures. Responds to calls from insureds, claimants, attorneys, etc. regarding the status of the file.
• May issue payments for supplemental material damage, rental car charges, etc. as necessary. Sets reserves based on actual supplemental billing. Reviews uninsured motorist recovery files and prepare for assignment to outside vendors.

Education: � Completion of a general high school education

Experience: � 9 - 12 months of collection or related experience

• Or equivalent combination of education and/or experience