Instructional Technologist / IT Support Specialist

This job description provides a general outline of the duties and qualifications of the position. Other duties, responsibilities, and activities may change or be assigned at any time, and this description may be amended at any time. It is not intended to limit normal change and growth nor prevent employees from working to ensure the success of our endeavors.

Position Description:

The Instructional Technologist/IT Support Specialist will primarily work with Google Workspace, Zoom, Apple devices (iPads and Apple TVs), and other educational technologies to provide top-notch support while ensuring a seamless and engaging digital experience.

Key Responsibilities:

• Workshop and Seminar Facilitation: Develop and conduct workshops, training sessions, and seminars to ensure faculty, staff, and students are proficient with technology tools, including Google Workspace, Zoom, and Apple devices.
• 1:1 Technology Support: Provide one-on-one guidance to help employees and students maximize technology use for productivity and learning. Assist end-users by addressing technical issues and resolving support inquiries within the scope of the job description.
• Technology Integration in Learning: Leverage skills in emerging technologies and innovative technologies (AR, AI, VR) to enhance digital education and engage users in new learning methods.
• Instructional Support: Create and manage instructional material, including how-tos, best practices, and general methodologies/guidance to students and employees.
• Technology Awareness: Keep the OCOM community informed about new features, best practices, and updates on digital tools.
• Collaboration: Work closely with the IT team to align training initiatives with institutional technology goals.
• Strategize with the Director of Information Technology to meet technology goals and objectives.
• Ability to work independently and function effectively in a team and within a diverse group of people.
• Detail-oriented and willing to work in a changing environment, including researching new ways of accomplishing tasks, participating in training sessions, being a self-starter and team player, and willing to assist in other areas as needed.
• Uphold and abide by OCOM policies and procedures, including, but not limited to, Title IX, HIPAA, and FERPA guidelines.

Requirements

Qualifications:

• A bachelor's degree from an accredited college or university in a related field is required. A graduate degree or advanced certification is preferred.
• 5+ years of experience in higher education, focusing on technology support, workshop facilitation, and instructional design.
• Proven experience with Google Workspace, Zoom, Apple device management, and emerging technologies.
• Strong communication and public speaking skills, passionate about teaching and empowering users.
• Ability to work independently and collaboratively within a team-oriented environment.
• Proficiency in creating accessible instructional materials and conducting engaging group presentations.
• Excellent problem-solving and communication skills.
• Must be local to the Central Florida area or willing to relocate at your own expense.
• Must be authorized to work in the United States.

Key Competencies:

• Strong interpersonal skills and enthusiasm to contribute to employee and student growth and development.
• Leadership abilities.
• Strong team management skills.
• Strong oral and written communication skills.
• Excellent public speaking skills.
• High adaptability to evolving technology needs.
• Ability to communicate complex ideas clearly.
• Skilled in fostering a supportive, engaging learning environment.

• Pay Rate: $65,000 Annual Salary
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Professional development - Continuing education opportunities to support your career growth.
• A supportive and collaborative work environment.