Sales Business Development Center (BDC) Representative

Overview:

In addition, he or she performs clerical and administrative duties for the Sales department.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:

• Follow up with customers indicating purchasing interest through our website.
• Follow up with prospective customers and return email / voicemail.
• Support on-line customers by setting appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships’ standards of productivity, and devise a strategy to meet those goals.
• Receive all inbound sales calls and Coordinate schedules of salespeople and sales appointments.
• Commit to becoming an expert and gain in-depth knowledge of vehicles and technology.
• Follow up with existing customers to confirm their satisfaction and generate leads.
• Provide sales management information by completion reports.
• Attend sales meetings and training sessions as required.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications:

• No Experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Automotive experience a PLUS!
• Must be able to work nights and weekends.
• Must be engaging, inquisitive, curious with a non-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Excellent writing and typing skills.
• Must have the drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.