Part time Customer Service Agent

If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! This is a Part time position in a call center environment. Apply Now!!! ***Available Shifts: Afternoon, Evening and Overnight Additional Incentives:

• Benefits offer (dental, health, life and dissability)

The right candidate should be able to:

• Work ON-Site
• Pass a drug test and a background check
• Available to work on weekends
• Must be able to attend four weeks of training from 8am to 5pm.

education: High School

• The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to luxury brands with in the auto industry, following program guidelines and call center standards.
• Able to handle emergency calls, stollen vehicle and road assistance programs.
• Respond to complex call types ranging from technical assitance and troubleshooting.
• Develop customer relationships that contribute to business objectives and promote customer loyalty.
• Research and resolve customer questions and issues to ensure customer satisfaction and retention.
• Troubleshoot device related issues and submit incident tickets using a web-based system to escalate customer issues as needed.
• Must be able to read, write and speak fluently English.

• Active Listening
• Basic Software Skills
• Customer Relations
• Typing Skills
• Fluent in English
• Product Knowledge
• Call Center Support (6 months of experience is required)
• Manage a High Volume of calls (1 year of experience is preferred)
• Troubleshooting Skills
• Adapting to Change
• Empathy
• Phone Etiquette

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.