ServiceNow Developer ITSM/ITOM 24-08867

Title: ServiceNow Developer ITSM/ITOM Location: Remote Duration: Contract Responsibilities: Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite. ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, Knowledge and Service catalogs) Experience on any one of ServiceNow ITOM product offerings Candidates should be experienced in some or all the following ITOM applications: Discovery, Service Mapping, Event Management, SAM, and Orchestration ITOM developer experience in some or all ITOM application areas (Discovery, Service Mapping, SAM, Event Management, Orchestration) General support, administration, development, and maintenance of ServiceNow platform across various modules like ITSM, ITOM etc Break down the infrastructure silos and leverage the combined power of IT Operations and IT Service Management Provide ServiceNow Administration and Functional/Development Support to users across the Organization Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite Requirements: ServiceNow System Admin certification (admin or higher) Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications Experience in IT service management (ITIL V4 certification preferred) Ability to analyse, troubleshoot and resolve complex issues in the ServiceNow environment Ability to learn new modules in ServiceNow & support development activities, as needed within those modules Exceptional customer service skills Applies standard methodology, techniques, procedures, and criteria Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results Experience in IT service management (ITIL V4 certification preferred) Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow and ITIL processes Experience troubleshooting integration management, security, and application issues