Pharmacy Technician - PHARMATECH24-114036666000000 - Cleveland

Duration: 10+ Months

Position Summary:

The Pharmacy Technician will work in a fast-paced, high-volume concierge contact center setting. The role involves assisting with pharmacy services and requires a strong ability to multitask and handle complex pharmacy-related tasks in a remote environment.

Responsibilities:

• Process Coverage Determination Requests (CDR) within CMS-established timeframes.
• Communicate pharmacy benefits verbally and in writing.
• Maintain high attention to detail while managing multiple tasks in a high-demand environment.

Top 3 Required Skills:

1. Proficiency in processing Coverage Determination Requests (CDR) within CMS timeframes.
2. Strong verbal and written communication skills regarding pharmacy benefits.
3. Excellent multitasking ability with attention to detail in a high-volume setting.

Additional Required Skills/Experience:

• Minimum of 2 years of experience in a Pharmacy setting (Retail, PBM, Hospital, Managed Care).
• Proficiency in Microsoft Office programs, including Outlook, Excel, Word, and Access.
• Knowledge of prescription drug names, therapeutic classes, and claims processing.
• Understanding of privacy regulations.
• Pharmacy Technician Certification (PTCB) preferred.

Preferred Skills/Experience:

• Experience with Medicare Part D.
• Previous experience in a contact center environment.
• Familiarity with CMS/NCQA regulations.
• Knowledge of pharmacy claims processing.

Education/Certifications:

• High School Diploma or GED required.
• 2 years of college education preferred.
• Pharmacy Technician Certification (PTCB) preferred.